RETURN POLICY
We gladly accept returns for new and unopened items within 14 days of purchase.
Store credit or refund will be issued once your return is received and processed.
Please note:
- Return postage back to us will be borne by buyer.
- Return processing may take up to 2 weeks, depending on store volume.
- We are not responsible for any lost returns. Please use a shipping method with proof of delivery or tracking number.
All our products are thoughtfully crafted with high-quality materials. If you have any concerns, we are always here to help.
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I have received an incorrect item, what should I do?
If you believe you have received the wrong item, contact us at support@designonthegostudio.com with email titled "Incorrect Item Received - [Insert Order ID]".
Together with this email, please provide us with your Order ID and a clear snapshot of incorrect product received.
I have received a defective item, what should I do?
If you believe you have received a defective item, contact us at support@designonthegostudio.com with email titled "Defective Item Received - [Insert Order ID]".
Together with this email, please provide us with your Order ID and a clear snapshot of defective product received.