Returns
We stand behind every order with our 14-day guarantee.
If something isn't right, reach out and we'll take care of it.
Your satisfaction is always our priority.
Our Policy
Wrong or Defective Item
If we made a mistake on your order or your order arrived damaged/defective, we will replace, exchange, or refund you.
Simply email us first, so we can arrange the best solution for you.
Changed Your Mind — Unopened
If you've changed your mind and your order is unopened and in its original condition, you may return it within 14 days of receiving it. Email us first to initiate your return. Return shipping is at the customer's cost and we recommend using a trackable method. Once we receive and inspect the package, we'll process a refund or store credit.
How to Start a Return or Exchange
Email us first
Contact us at support@designonthegostudio.com within 14 days of receiving your order.
We'll respond with next steps
We'll review your request and get back to you with the best solution for you.
We process your resolution
Once agreed, we'll process your refund, store credit, or exchange promptly. Refunds are returned to your original payment method and may take 3–5 business days to appear.
Common Questions
Do I need to pay for return shipping?
If the return is due to our error — wrong item, defective product — we cover return shipping completely. For change-of-mind returns on unopened items, return shipping is at the customer's cost. We recommend using a trackable shipping method as we cannot be responsible for lost returns.
How long does a refund take?
Please allow 3–5 business days for the refund to appear on your original payment method depending on your bank or card provider.
What if I ordered the wrong size?
It happens. Email us and we'll do our best to help, especially for small quantities where it was an honest mistake. Each situation is handled individually so we can find the fairest outcome for you.
I've opened my order but I'm not happy — what can I do?
Opened items are generally not eligible for return, but we never want you to be unhappy. Reach out at support@designonthegostudio.com and tell us what happened — we'll always try to find a fair solution.
Can I get store credit instead of a refund?
Yes — store credit is available as an alternative to a refund. Just let us know your preference when you contact us and we'll accommodate it.
Need help with an order?
We're here to help
Email us with your order number and we'll take care of you.
Get In Touch